Tech

Tech

Onward helps businesses automate their customer service

Onward team How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average.
Founders Rémi Cossart and Pramod Thammaiah describe this as Automate40 — basically, a set of goals for businesses looking to bring more automation into the customer… Read More

Business

These are the first cities to get AT&T’s mobile 5G

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Internet speeds are about to get way faster in many U.S. cities.

AT&T announced on Wednesday the first locations that will receive its new mobile 5G network. The company says a dozen cities will receive the new, lightning-fast internet including parts of Dallas, Atlanta, and Waco, Texas. 

The company will announce additional cities in the coming months. 

Verizon, the largest U.S. wireless provider, plans to roll out 5G home internet by the end of the year, but  AT&T claims it will be the first to deliver standalone mobile 5G.

AT&T’s senior vice president of wireless network architecture and design Igal Elbaz told Mashable in a phone interview that the company hoped to begin the rollout in major metropolitan areas. “It has to do with how we think about the infrastructure,” he said. Elbaz declined to comment on the specific criteria that led AT&T to choose these cities.  Read more…

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Business

iMessage and FaceTime goes down for users on Australian carrier

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Well, this is odd.

Some customers of Australian carrier Telstra were unable to use iMessage and FaceTime on Wednesday morning, as technicians worked to fix the issue with the two Apple services.

The carrier’s outages page confirmed the problem. In a tweet, Telstra said customers could continue to send and receive SMS messages, but later stated those services were coming back to normal.

“Earlier today some customers experienced a disruption to Apple iMessage and FaceTime services. We worked with Apple to resolve this issue. Services are now being progressively being restored. We apologise for any inconvenience caused,” a Telstra spokesperson said via email. Read more…

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Tech

Mixer, Microsoft’s Twitch competitor, adds game sales

 Twitch has long since allowed its streamers to generate revenue from their channels through things like subscriptions, virtual tipping, and game sales. Today, Microsoft is adopting one of those features for its own game streaming service, Mixer, with today’s launch of “Direct Purchase.” The addition will allow streamers to promote purchases – including game titles and… Read More

Business

Kids who dab on Snapchat aren’t actually helping cure cancer

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“Dab if you hate cancer” is the latest ~trend~ making it’s way around Snapchat, but the Bitmoji-loving kids sharing these chain snaps aren’t actually making a charitable impact.

Participating in Snapchat’s “screenshot and dab” trend is simple. Users screenshot an image, add their own dabbing Bitmoji, and forward it along to friends requesting they do the same. It’s essentially the modern-day version of those obnoxious spam chain emails that told you you’d die unless you forwarded them to 15 people in the next 10 minutes.

But now, young Snapchat users are using their dabbing Bitmoji’s to prove they hate cancer. Read more…

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Architecture

Welp, Steven Seagal is endorsing a cryptocurrency called ‘Bitcoiin’

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Questionable ICOs have left many investors with Exit Wounds, but that hasn’t stopped Steven Seagal from backing one.

The ’90s action star became the worldwide ambassador of a cryptocurrency called Bitcoiin 2nd Generation, news that he confirmed on his Twitter account.

If the double “i” in the name didn’t prompt reluctance, there’s a couple of worrying signs regarding Bitcoiin2Gen.

As noted by Coindesk, the website for Bitcoiin2Gen lists no details about who’s actually behind the cryptocurrency. Its domain was originally registered in 2015 in Panama, but changed hands around Jan. 8.  Read more…

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Tech

Amazon’s Prime Rewards Visa cardholders now get 5% back at Whole Foods if they pay for Prime

 Amazon has already rolled out price cuts for Whole Foods shoppers as a result of its acquisition of the grocery chain. It has also rolled up its Treasure Truck deals service to Whole Foods locations, and began delivering Whole Foods groceries through Prime. Now, it’s offering Prime members 5 percent back at Whole Foods when they shop using the Amazon Prime Rewards Visa card, too. The… Read More

Business

Download Apple’s update to protect your iPhone from the Telugu bug

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Apple issued a fix to the bug that was crashing iPhones with a single character. 

On Monday, the company released several updates, including iOS 11.2.6. If you’ve got an iPhone or iPad, you should probably download it ASAP.

Last week, a bug was discovered that crashed systems with a single character from the Telugu language, which is used in parts of India. Mashable tested the bug and found that, yes, it was a real problem

PSA: Go download iOS 11.2.6 NOW. Do it now to prevent someone from crashing your iPhone pic.twitter.com/wuOqV8NwOa

— (っ◔◡◔)っ Raymond Wong📱💾📼 (@raywongy) February 20, 2018 Read more…

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Tech

Wikipedia’s free-to-access program for developing countries is being sunset

 A half-dozen years after launching Wikipedia Zero, The Wikimedia Foundation is sunsetting the program. Announced in 2012, it was the result of partnerships with mobile carriers, designed to waive the cost of accessing the free encyclopedia in developing countries, where data fees presented a barrier to accessing the site’s seemingly bottomless well of information. The Foundation says… Read More

Business

There are too many ways to DM, and it’s stifling the way we communicate

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At any given moment, I have, on average, five unread text messages, a couple unread Instagram messages, dozens of unseen Twitter DMs, and close to 1,000 unread emails along with a smattering of other messages on services like Facebook, Snapchat, and Slack. 

It’s too much, and it’s becoming too hard to keep up with all of it.

All of these inboxes to check and ways to talk to one another, in theory, make communication easier, more natural, and fluid. But in practice? This disjointed way of communicating in the modern world just makes everything more exhausting.  Read more…

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